Privacy Policy

Introduction
Thank you for visiting Valvoura's webshop. Your privacy is important to us, and this policy explains what data we collect, why we do so, and how we protect your information.

Responsible party
Valvoura is responsible for processing personal data as described in this privacy policy.

Contact details
Email: info@valvoura.com
Address: Benzenraderweg 1
6411 EC Heerlen
Netherlands
 
What data we process
We process personal data because you use our services or because you provide this data yourself. We do this in accordance with applicable privacy legislation, including the GDPR.

Types of data we collect

Data collected automatically
Standard server log files are stored with every website visit. These include:
IP address
Date and time of the request
File name or page requested
Amount of data sent
Browser and provider

This data is used to ensure the website functions correctly and is deleted after a maximum of seven days.

Data you provide yourself
This happens when you:
Place an order
Create an account
Contact us

Depending on your actions, we collect:
Name
Address
Email
Phone number
Payment information
Order and transaction data
Content of your messages to us
Device and usage information
 

Why we process your data
We process your data for:
Processing orders
Providing customer service
Communication such as emails about orders
Security and fraud prevention
Legal obligations
Marketing when you have given consent
Improving our website and services

Sharing personal data
We only share personal data when necessary for the performance of our services. This may be with:
Shipping partners
Payment service providers
IT suppliers
Marketing partners, with consent
Authorities when legally obliged

Our webshop runs on Wix. This party may process data for security, performance, and fraud prevention.

International data transfer
When our technical services process data outside the EU, this is done according to valid transfer mechanisms such as the standard contractual clauses of the European Commission.

Marketing communication
If you sign up for the newsletter, we will send updates and offers. You can unsubscribe at any time via the link in the email.

Cookies and analytics
We use cookies to ensure the website functions correctly and to gain insights into website usage.

We use Cookiebot to manage your cookie preferences. You decide which cookies are placed, and you can adjust your consent at any time.

We use Google Analytics with IP anonymization. Data may be processed in the United States. You can opt out via:
http://tools.google.com/dlpage/gaoptout

Security and retention period
We secure your data with appropriate measures.
We retain data for as long as necessary for:
Processing orders
Maintaining accounts
Complying with legal obligations
Resolving disputes

Children
Our webshop is not directed at persons under the legal age of majority.

Your rights
Under the GDPR, you have the right to:
Access
Rectification
Erasure
Restriction of processing
Data portability
Withdraw consent
Object
Lodge a complaint with a supervisory authority

For data processed by Wix or other service providers, you can exercise your rights through their privacy portal.

Complaints and oversight

If you have a complaint about how we process your data, please contact info@valvoura.com.
In the Netherlands, you can contact the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nl

Changes to this policy
We may adjust this privacy policy for operational or legal reasons. The latest version will always be available on this page.

Contact
Valvoura
Email: info@valvoura.com 
Address: Benzenraderweg 1
6411 EC Heerlen
Netherlands