FAQs

Valvoura fragrances are more than just a pleasant scent in your home. They are specially developed for long-lasting, even fragrance diffusion and create a luxurious scent experience that enhances the ambiance of any room. Thanks to high-quality fragrance compositions and professional quality, you can enjoy a consistent and refined scent experience day after day.

On our scents page, you will find recommendations based on ambiance and room type. You choose a scent that matches the experience you want to create. If you are still unsure, please send us a message for personalized advice.

Yes, all oils work in every diffuser we offer.

This depends on the intensity setting. At an average setting, a 50 ml bottle lasts an average of 2 to 3 months, and a 120 ml bottle lasts 4-6 months.

Yes. Our fragrance oils are specially developed for use in aroma diffusers and are safe for daily use. Additionally, they are suitable for households with pets, so you can enjoy a long-lasting fragrance experience without worry.

The diffusers operate quietly. You will only hear a short puff when the device atomizes.

Maintaining the diffuser is easy and varies by model. For the Vamera, open the diffuser with the included key on the side. Then remove the battery and take the fragrance bottle out of the diffuser. Clean the bottle with warm water and a little dish soap, rinse it thoroughly, and let it dry completely before putting it back or refilling it with another fragrance oil.

For the Revance Pro, remove the top of the diffuser and unscrew the fragrance bottle. Clean the bottle with warm water and dish soap, rinse it thoroughly, and let it dry completely. Afterward, you can refill the bottle with your favorite Valvoura fragrance oil and place it back in the diffuser. This ensures optimal fragrance diffusion and prevents different scents from mixing.

The Vamera runs on one D-battery, making it immediately usable wirelessly. Thanks to its compact design and battery power, you can easily place it in any desired location.

The Revance Pro has a built-in rechargeable battery and can be used completely wirelessly once fully charged. This allows you to easily place the diffuser wherever you want, without being dependent on a power outlet.

We accept iDEAL, Klarna (pay later), Visa, Mastercard, American Express, Apple Pay, Google Pay and Bancontact.

Yes, you can easily pay afterwards via Klarna. Select Klarna at checkout and choose your desired payment term.

Yes. All payments are processed via secure connections. Your payment details are never stored on our servers.

Yes. Enter your discount code at checkout in the "Discount code or gift card" field. The amount will be automatically adjusted.

Orders placed before 10 PM will be shipped the same day (weekdays). You will receive a shipping confirmation with Track & Trace.

We offer free shipping within the Netherlands, with no minimum order value. For orders to countries within the European Union, we charge a fixed shipping rate of €9.95 per order.

Yes, we ship throughout Europe. Shipping costs and delivery times per country are displayed at checkout.

Yes. After dispatch, you will receive an email with a Track & Trace link that allows you to follow your parcel.

Yes. You have 14 days after receipt to return your order, provided the product is unused and in its original packaging.

Please contact us via our contact form with your order number. We will send you the return instructions.

Return costs are at the customer's expense, unless the product arrived damaged or incorrectly delivered.

That is, of course, unfortunate. Please contact us as soon as possible and include photos of the damage. We will carefully assess the situation and work together to find a suitable solution.

After receiving and checking the return, we will process the refund within 5 working days via the original payment method.